Privacy Policy
This policy explains how SI Studios, a New Zealand business ("we", "us"), handles personal information. Our full business details are at the end of this page. It applies to sistudios.net and to our dealings with you. Questions go to [email protected].
What we collect
Information you give us, through our forms, booking page, email, phone or calls:
- your name, business name, trade and service area
- your email address and phone number
- your project answers, including goals, pages, features, style and timeline
- anything else you choose to send us
Payment information. If you pay by card, your card details go directly to our payment provider, Stripe. We do not see or store your full card number. We keep records of what was paid and when.
Technical information. Our hosting provider may process standard technical data when you visit, such as your IP address, browser type and the pages requested, to deliver and secure the website.
Business contact information from public sources. We may collect business names and business contact details from public listings and business websites to introduce our services to businesses. If we contact you this way, you can ask us to stop at any time.
Do you have to give us this information?
No. However, if you don't give us your contact and project details, we may not be able to reply to you or provide our services.
Why we use it
We use personal information to:
- reply to your enquiry and arrange calls
- prepare quotes, and provide and support our services
- take payments and keep business records
- keep our website secure
- follow up on your enquiry or project, and introduce our services to businesses
- meet our legal obligations
We do not sell your personal information.
Who we share it with
We share personal information only with the service providers who help us run our business, and only as needed:
| Provider | What it does |
|---|---|
| Web3Forms | Sends website form submissions to us |
| Email, calendar and video calls | |
| Calendly | Call booking |
| Stripe | Card payments |
| Cloudflare | Website hosting and security |
We may also share information with professional advisers, or where the law requires it. If we later use other providers, we will update this list.
Information sent overseas
We are based in New Zealand, and some of our providers store or process information in other countries, including the United States. Those countries may not have the same privacy protections as New Zealand. By using our website and services, you understand that your information may be handled in this way. We use established providers and only share what they need to provide their service.
Cookies and tracking
Our website does not use advertising or marketing cookies. If you open our Calendly booking page or pay through Stripe, those providers operate their own pages and may use their own cookies under their own policies.
Our website does not respond to browser "Do Not Track" signals, because we do not track visitors across other websites.
How long we keep it
- Enquiries that do not become projects: up to 24 months, unless you ask us to delete them sooner
- Client, contract and financial records: at least 7 years, as New Zealand tax and business record rules require
- Everything else: only for as long as we need it
Keeping it safe
We take reasonable steps to protect personal information from loss and unauthorised access, including using secure providers and protecting our accounts with strong logins. No system is completely secure. If a privacy breach is likely to cause serious harm, we will notify you and the New Zealand Privacy Commissioner as the law requires.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it, delete it or stop contacting you. Email our privacy officer at [email protected] and we will respond as soon as we can. We may need to confirm who you are, and we may keep information that the law requires us to keep.
If you are not satisfied with our response, you can complain to the New Zealand Office of the Privacy Commissioner. You may also have rights under the law where you live.
Children
Our services are for businesses and are not directed at children.
Your own website
Once we hand over a website to you, you control the information it collects, and you are responsible for your own privacy policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with its effective date at the top.
Business details: SI Studios is the trading name of Trent Nelson, sole trader, based in Auckland, New Zealand. Contact: [email protected].